FAQ

FAQ

1. How do I know if my order has been confirmed?

You will receive an auto-response upon ordering, showing that our system has captured your information and we’re on it!

A customer service officer will then contact you within 1 working day to schedule the delivery, thus confirming your order.

2. How long do I have to wait for my pet’s orders?

Orders will be processed within 1 working day and we endeavor to deliver within 2 to 4 working days from date when order is placed.

If you have a preferred delivery time(or special requests), you may indicate it under the “Remarks” column of “Delivery Details” during checkout, and we will try our best to adhere to it.

3. What should I do if my desired item(s) is(are) out of stock?

We will first contact you for notification, then inform you how long you have to wait for the stock to come in, and recommend the next

suitable product (if any) for your pet. In the event that you decide to cancel the item in question, cancel the whole order, or if the item you have ordered has been discontinued by the distributor, we will refund your payment accordingly.

4. How do I change quantities or cancel an item in my order?

All changes to an order are to be made at least 24 hours before the scheduled delivery. Please contact us at 91868577 or email us at Sales@BubblePets.com.sg.

5. What if I need to cancel my order?

All cancellations are to be made known to us at least 24 hours before the scheduled delivery. Please contact us at 9186 8577 or email us at Sales@BubblePets.com.sg.

6. Do you have any delivery charges for your delivery services?

For orders above $69, we offer free island-wide delivery. For orders below $69, there will be a surcharge of $10.

7. What are my payment choices?

We offer the following payment methods: Paypal or Cash on Delivery

8. Do you do re-packing?

We do not do re-packing.

9. Is there GST charges on top of your discounted prices?

No, we absorb GST.

10. Is international shipping available?

Unfortunately, we do not offer international shipping at this time.

11. Security

Bubble Pets is protected with SSL (Secure Socket Layer) encryption for the highest standard in internet security.

12. Do you sell pets?

No, we are strictly against selling of pets, we encourage adoption instead. We do sell all kinds of pet food (for dogs, cats, hamsters, guinea pigs, gerbils, chinchillas, rabbits and fishes), cages, pet accessories (like collars, muzzlers, pet trays etc), cat litter and pet treats amongst many other products you will find at our website.

13. Privacy

Your personal information will be kept private and secure, and it is only subjected to our usage during purchases. , You provide your particulars to us in order to facilitate the smooth transaction from the point of purchase to delivery. Personal data collected will not be used for other purposes unless consent is given by you. We assure you that all personal information collected would be used or disclosed only for the purposes for which it was collected.

14. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of BubblePets.com.sg. or its affiliates or its content suppliers and is protected by international copyright and database right laws. The compilation of all content on this website is the exclusive property of BubblePets.com.sg and its affiliates and is protected by international copyright and database right laws. All software used on this website is the property of BubblePets.com.sg, our affiliates or our software suppliers and is protected by international copyright laws. You may not systematically extract and/or re-utilize parts of the contents of the website without BubblePets.com.sg's express; written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilization of any substantial parts of this website, without BubblePets.com.sg's express written consent.

You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without BubblePets.com.sg's express written consent parts of this website without BubblePets.com.sg's express written consent

15. Communications

When you visit www.BubblePets.com.sg or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subjected to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.